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FAQs

1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you can make purchases and check out as a guest. However, setting up an account allows you to order without having to enter your details in every time you shop with us.

1.2 How do I create an account?

On desktop, you can hover over the profile icon in the top right then click Login / Register. Alternatively, you will be given the option to create an account while checking out.

1.3 How do I place an order?

Search for the items that you would like by visiting the Shop section. Click on an item and then click Add To Cart. If the item has multiple variants, don’t forget to select the options that you would like. When you have finished shopping, click the shopping cart icon in the top right and click Check Out.

1.4 I have problems adding items to my shopping cart.

As long as the item is in stock, there should be no problems adding it to the cart. If problems persist, please contact us.

1.5 How do I pay for my orders?

We accept payments via PayPal and all major credit and debit cards such as Mastercard, VISA and American Express.

1.6 Can I edit or cancel my order?

Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to double check your order before completing the check out process.

1.7 I have a coupon code, how do I use it?

Type in the coupon code at the field labeled “Coupon:” and click “Apply Coupon” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you forgot to enter it during check out.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us confirming that your order has been received. However, do note that orders will only be shipped when your credit card payment has been approved and the billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.


2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders are usually processed within 2 working days, excluding weekends and public holidays.

2.2 How long will it take for me to receive my order?

The delivery time is based on the option you selected for shipping, however, the default shipping time is 3-5 business days.

2.3 How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number.

2.4 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to change the shipping address once your order has has been processed. Please make sure that you provide the correct shipping address on the checkout page.

2.5 There is a missing item in my order, what should I do?

We apologize for your inconvenience. Please contact our Customer Support at contact@pineoutfitters.org and a representative will get back to you as soon as possible.

2.6 I’ve received a defective/damaged item, what should I do?

We apologize for your inconvenience. Please contact our Customer Support at contact@pineoutfitters.org and a representative will get back to you as soon as possible.

2.7 I’ve received an incorrect item, what should I do?

We apologize for your inconvenience. Please contact our Customer Support at contact@pineoutfitters.org and a representative will get back to you as soon as possible.

2.8 I have not received my order. What should I do?

If you have not received your order after 10 business days, please contact our Customer Support at contact@pineoutfitters.org and a representative will get back to you as soon as possible.